"If there is garbage lying in your area, just upload a photo on the municipality's app with just one click and the municipality will take immediate action." Amid the Surat Municipal Corporation's claim, the account holders had complained on the app about the heaps of garbage lying in Shiv, Uma, Hari Om, Sahaj and Jamna Ba Industrial Societies in Bamrauli area. However, instead of picking up the garbage, the ward office staff threatened the account holders in the presence of the police. The complaint reached the commissioner and ordered the disciplinary transfer of the employees. Ward office Mukadam Babubhai and sanitary sub-inspector (SSI) Rajesh Kumar rushed to the spot, but instead of cleaning the garbage, they attacked the industrialists. The app also scares the officials
These words 'not complaining on the app' prove that the local babus are scared of being caught stealing as the record of online complaints goes straight to the highest level. Recently, the commissioner had ordered the recording of people's feedback after a complaint was complained that the online complaint issue was being given a close tag on the spot without a resolution.
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